Frequently Asked Questions
Do I need reservations?
Certainly! Our dinner cruises are catered and require a minimum number of tickets sold 5 days before departure. If this minimum isn’t reached, refunds will be issued.
For weddings and private charters, reservations are essential. Please contact our event planner at (928) 318-7802 for booking availability and details.
While reservations are not required for scenic tours on our jet boat, we highly recommend purchasing tickets (either online or in-person) well in advance to secure your spot. Ticket sales end 30 minutes before departure, and we cannot accommodate last-minute passengers.
Where can I buy ticket?
Bookings can be made online, at our Event Office situated adjacent to the Rotunda near the Post Office, or by calling (928) 318-7802.
Please be aware that our Event Office is operated by our crew members. It opens 45 minutes before departure and closes 10 minutes prior to any departure.
Where are the boats located?
The Colorado King paddle-wheeler and the Liberty jet boat are moored in the lagoon at Fisher’s Landing, located at 10882 N. Fishers Landing Road, Martinez Lake, AZ 85365.
Where can I park?
Fisher’s Landing offers ample free parking. The location is 10882 N. Fishers Landing Rd, Martinez Lake, AZ 85365.
What time is boarding?
Boarding commences 10 minutes before your scheduled departure time. For those who have purchased scenic tour tickets online or via phone, it is still necessary to visit our Events Office for check-in. We recommend arriving 30 minutes before departure to allow sufficient time for parking and check-in procedures. The Events Office can be found adjacent to the rotunda near the Post Office.
Wedding parties and private charters are permitted to board 30 minutes before departure.
What is your cancellation policy?
Public Dinner Cruises:
Refunds are not available. To reschedule a pre-paid public dinner cruise, a minimum notice of 4 days is required. Cancellations or no-shows within 4 days of the departure date will not receive a refund or credit.*
Public Elopements:
You have secured a reservation for your elopement, on a regularly scheduled public dinner cruise, at least 30 days out.**
- Notice of cancellation received more than 30 days prior to event will result in a refund of 50% of your total deposit.
- All no-shows or cancellations less than 30 days from departure date, your deposit will be forfeited.
- All cancellation requests must be made in writing and sent to lcrereservations@gmail.com. Please include your booking number, first and last name as well as your contact information.
Weddings and Private Charters:
In the event the agreement is canceled by you, you agree that we will have lost the opportunity to offer our services to others and will incur additional costs in attempting to book our services for the date reserved for your event. You agree that the exact amount of our damage will be difficult to determine. You agree that this liquidated damages clause in this agreement is a reasonable effort by you and us to agree in advance on the damages that we will suffer due to a cancellation. Therefore, you agree that should you cancel your event for any reason, you will pay as liquidated damages to us immediately upon notice of cancellation the following percentage of the total amount of our services for your event as follows:**
- Notice of cancellation received more than 30 days prior to event will result in a refund of 50% of your total deposit.
- If the cancelation occurs within 30 days or less from departure, your deposit will be forfeited, and you may accrue additional charges on your credit card if your cancelation is too close to the actual event date.
- All cancellation requests must be made in writing and sent to lcrereservations@gmail.com. Please include your booking number, first and last name as well as your contact information.
Scenic Sightseeing Cruises:
All no-shows or cancellations made less than 24 hours will not be refunded or credited.
Footnotes:
*Lower Colorado River Excursions reserves the right to cancel public dinner cruises if the minimum of 15 ticketed passengers is not met within 5 days before the scheduled departure date. Should we need to cancel the cruise, a full refund will be issued.
We operate in all weather conditions; however, Lower Colorado River Excursions LLC reserves the right to cancel a trip due to severe or impending bad weather, including high winds that are considered unsafe for navigation. We will prioritize rescheduling your event.
**Should a cruise or tour already underway be forced to return to port early due to inclement weather or a mechanical issue, I acknowledge that Lower Colorado River Excursions (LCRE) will not issue a refund. However, with the Captain’s discretion and LCRE staff approval, the vessel may remain chartered, allowing activities to continue dockside for the scheduled duration. All parties consent to pay the full price even if the event takes place on board while docked.
Furthermore, if the Colorado King paddle-wheeler cannot depart from the dock due to water levels, weather, mechanical failures, or any other unforeseen circumstances beyond the control of LCRE, the event will proceed as planned on board dockside. All parties consent to pay the full price even if the event is held on board while docked.
Is there a restroom on the boat?
Indeed, the Colorado King paddle-wheeler is equipped with one unisex bathroom. In contrast, the Liberty jet boat lacks onboard facilities, but restrooms are available close by at Fisher’s Landing.
Is the paddle boat wheelchair accessible?
Yes, the Colorado River King’s bottom deck is wheelchair accessible, but we cannot accommodate power wheelchairs or scooters. Our staff is not trained to assist with wheelchair boarding or disembarking from the paddle-wheeler; guests must arrange their own assistance. Additionally, the Liberty jet boat does not have wheelchair access.
What is the dress code for the dinner cruise?
Yuma, AZ, is celebrated for its relaxed ambiance. While some guests may dress up for special occasions, others might be in shorts and flip-flops. Dress in whatever makes you comfortable! Keep in mind that winter evenings in Arizona can get quite chilly, so it’s advisable to bring a jacket for sunset and dinner cruises, especially if you opt for open deck seating.
Can I bring on drinks and snacks?
Glass containers, outside food, and beverages are not permitted onboard; however, a selection of non-alcoholic drinks and snacks is available for purchase on the paddle-wheeler. Please note that we only accept cash for onboard purchases.
Can I bring my dog aboard?
Certified ADA service dogs are welcome and allowed on board. However, emotional support animals and personal pets are not permitted on the vessels.
Do I have to wear a Life Vest?
Under normal circumstances, adults are not obliged to wear a life vest aboard the Colorado King. However, if the captain or crew directs, you must wear one of our USCG-approved flotation devices until notified it’s safe to remove it. We provide life vests for adults and children over 40 lbs. as mandated by the USCG.
According to USCG regulations, infants and children under 40 lbs. must wear a USCG-approved life jacket while on a commercial vessel. Life jackets for infants or children under 40 lbs. are not supplied by us; it is your responsibility to bring your own.
Adults or guardians are prohibited from removing or helping children under 40 lbs. remove their flotation devices at any time while on the boarding dock or during the voyage.
IMPORTANT NOTICE – Due to the varying sizes and shapes of infants and children, the U.S. Coast Guard and PFD manufacturers recommend testing PFDs immediately after purchase. It is advised to conduct this test in a swimming pool.
Tipping
Gratuities for the boat crew are not included in the ticket prices for public meal or sightseeing cruises. All tips collected during the cruises are evenly distributed between the captain and the crew members, and are highly appreciated.
The crew thoroughly cleans and prepares both decks before and after each event, working diligently to provide a safe and unforgettable cruising experience.
A 15% gratuity is added for elopements and private chartered cruises.